In June of 2007 we signed a contract with a competitor of Colorado Sunrooms. The owner gave us an unbelievable deal on a Georgian Conservatory sunroom from Four Seasons Sunrooms. But as in most cases, if the deal sounds too good to be true, it probably is.

Dealing with the firm was a nightmare from the beginning. Work scheduled kept getting pushed out, we were failing every city inspection, a second engineer had to be brought in to re-design the attachment to the house, the work crews were not trained to build these sunrooms, and parts on back-order never showed up.

By December we had a half finished unit, the contractor had fired all of his subcontractors and his office help, and our homeowners association was beginning to express concern. On February 13th of 2008, the contractor was featured on Tom Martino, a consumer rights television advocate. Not a good sign. We found that we were not the only family who had been put into this same situation. At the moment we truly felt we were stuck in a situation that would not be resolved in the near future.

On February 14th, we contacted Four Seasons Sunrooms, and they had recommended that we get in contact with Tom Thompson, of Colorado Sunrooms, as he was the authorized dealer for Four Seasons Sunrooms in our area. At this point, our lucked has changed for the better.

Tom Thompson, a consummate professional from the moment we met him, was completely understanding of our current situation, and acted immediately to help resolve out problem.

Tom came to our house within a few days of us contacting him and did a complete inspection of our partially built sunroom. He sat down with us and detailed out all of the problem areas, and what it would take to rectify the situation. In less than two weeks, we had an itemized proposal of the work involved and the cost.

In reviewing the current construction, he found that the roof of the conservatory was so badly put together by the original construction crew, that a heavy snowfall could have potentially collapsed the roof. As such, Tom's crew came in a disassembled the roof, added reinforcement to our attachment, and the reassembled the roof to the factory specifications.

By the second week of March, our sunroom's roof had been completely repaired, all the door and windows adjusted, and the unit was completely secured to our home. At that time, they were able to remove the 9-foot by 10-foot section of plywood that had been covering the hole in out kitchen for the last five months. The view to our backyard though out new sunroom was glorious. Two weeks later, the work was completed and we (and all our neighbors!) were thrilled with the results. We liev on a corner, and people driving by would literally stop at our fence to see our sunroom.

A great deal of the credit goes to Tom's construction crew and the other sub-contractors Tom brought in, who were all very professional, diligent and hard working. Tom's son, Tommy, kept us informed of any problems or delays and made sure that the work was of the highest quality. Everyone on the job site was also very nice and put up with our overly friendly golden retriever and overly curious eight year old.

The original contractor since has files bankruptcy. As I sit in our sunroom and enjoy our beautiful scenic views, I can't help but reflect back on what a terrible situation we were in only a few months earlier, and how Colorado Sunrooms came to our rescue.

Thank you Tom and Tommy Thompson, and everyone at Colorado Sunrooms. We only wish we would have brought our sunroom from you in the first place.

Sincerely, Brian and Donna Leary

 

Dear Ed,

Just a quick note to let you know how much I'm enjoying the new sunroom this winter. Currently four orchids are in bloom along with several other flowing plants. I also wanted to thank you and the crew for an enjoyable experience despite the inevitable disruptions of construction. Fred and Andy were great to work with and helped out with several " extras" during the building process including the rail installation and unloading the bricks used for the floor. I'll remember the installation of the footing when the concrete shortage required the men to use Sacrete, 275 bags!

Recently several neighbors stopped by to admire the addition and were interested in looking at something similar so I hope they will get in touch and maybe work out another project here in the neighborhood.

Sincerely, Dennis Albrecht